The first conversation, handled.
A video avatar grounded in your own content. It takes the first conversation, in any language, and hands off to a human when it matters.
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Tell us where you'd put the avatar to work. We'll come back within 4 business hours.
Across every use case, the front line of conversations your experts can't always take,handled live.
Always-on first consultant
Infinite scale, no concurrency limits
Additional headcount required
For 2,000 minutes of conversation
Our white label marketing services for agencies cover every discipline, 400+ certified specialists, AI-powered execution, your logo on every deliverable.
Used by SaaS, eCommerce and consumer-services teams.
Repetitive product, billing and account questions consume support hours that should go to harder cases. The avatar takes the first response so human agents work on what actually needs them.
Answers product, pricing & policy questions from your docs
Helps customers self-serve common account actions
Captures the context before escalating to a live agent
Operates across every time zone without queues
Used by clinics, hospital networks and telehealth providers.
Patient questions, appointment requests and triage queries pile up around the clock while clinical time is scarce. The avatar takes the first conversation in the patient's language, and routes the right cases to a human.
Answers procedure, prep and pricing questions from your clinical content
Captures appointment intent and pushes to your booking system
Explains insurance and policy terms consistently for every patient
Escalates anything clinical or sensitive to a live team member
Used by law firms, immigration consultancies and legal aid services.
First-conversation intake takes expert hours that aren't billable. The avatar pre-screens enquiries before a lawyer touches them, so qualified matters reach the right person faster.
Qualifies whether a case fits your firm's practice areas
Explains fee structures, retainers and process at a high level
Captures essential intake details for human follow-up
Hands off sensitive matters straight to a human
Used by online schools, training providers and universities.
Prospective students ask the same questions about courses, fees and scholarships at every hour and every time zone. The avatar runs the front line of enrolment so admissions teams focus on the close.
Walks prospects through courses, prerequisites and outcomes
Explains fees, scholarships and payment plans
Captures enrolment intent and routes it to admissions
Answers in any applicant's preferred language
Used by B2B sales teams with high-volume inbound.
Prospects don't wait. They want answers the moment they're interested. The avatar runs the first sales conversation while reps focus on closing the qualified ones.
Qualifies fit and intent through natural conversation
Explains products, pricing and ROI on the spot
Books demos straight into your reps' calendars
Routes high-intent prospects to a human immediately
Used by hotels, travel operators and event venues.
Guests need answers in their language, day and night, about bookings, amenities, transfers and local info. The avatar covers all of it without adding night staff.
Answers booking, amenity and local-info questions
Takes simple service requests and routes them
Speaks the guest's language without extra staffing
Hands off complex requests to a live concierge
Whatever the conversation, the avatar shows up the same way.
Responds to visitors in the language they ask in.
Proven components, assembled into one always-on conversational agent.
We load your docs into the RAG knowledge base.
Configure a HeyGen avatar to your brand.
Wire the agent into your site via API.
Tune multilingual responses and brand voice.
Define when a human takes over.
Launch and improve as your content updates.
Some scenarios are built for the avatar from day one. Others aren't, yet. Here's a quick read.
The six scenarios on this page are the most common, but the same pattern (first-conversation, grounded in your content, human handoff) applies to anywhere your team can't be live around the clock. Tell us about your conversation and we'll show whether the avatar fits.
During setup we load your existing documents (product pages, pricing sheets, policies, FAQs) into a RAG knowledge base. The avatar retrieves answers from that source material at conversation time, so what it says is grounded in your content rather than guessed.
It responds in the visitor's preferred language. For a clinic in Sydney that might be English, Mandarin and Arabic in the same week; for a university that might cover every language its applicants speak. No separate agents, no translated content.
When a conversation hits a defined escalation rule (clinical, legal, billing dispute, high-intent sales lead, etc.), the avatar passes the visitor and the full conversation context to a live agent through whatever channel you use. The visitor doesn't repeat themselves.
Yes. The same avatar identity can run different conversations on different surfaces (your site, an app, a kiosk), each grounded in the relevant slice of your knowledge base and each with its own escalation rules.
Conversation-time pricing on HeyGen, $99 for 2,000 minutes, regardless of which use case it's running. No per-seat licences and no idle live-agent cost across time zones.
Tell us the conversation you'd want the avatar to take, and we'll show you what it would look like live.
Our team will review it and get back to you shortly.
